This manufactured goods AND company are the worst I have ever encountered in 50 years of effective with software. The manufactured goods (I was forced to upgrade due to predictable Perceive lack of backward compatibility with payroll) stinks. I am now on my following round of bugs. At the start the sync administrator would not work. I found out that my backups (with their backing ma?tre d'h?tel), an add-on that I paid for were not effective with the "new" version. Opportunely I had not had a crash but for months I was lacking any backups. "Consumer service" seemed really, really indifferent about this and wondered why I cared since I had not had a crash. Their only response was that I could "upgrade" to their new stuck-up backing service.After they by all accounts fixed this a couple of months ago, their mailing service ceased to work and customers have not expected mailed bills for a couple of months. The help viewer crashes the logic. The interface to stamps.com does not work.Their tech help is a total farce. While they do pledge the phone (usual call center in India / Pakistan / Timbuktu) it is as if you are dealing with 15 uncommon companies. One hand quite literally does not know what the other is doing. You are constantly referred to some other rift. It seems as if there is no one who knows the manufactured goods as a whole and the best that they can do is talk you through some lame script that they are given. While it is evident that there are good broadcast there, the management has structured equipment so a consumer with a top secret time has a .0001% chance of getting through to one of those broadcast.Last but not least, surgical course of action of the manufactured goods (when it does work and does not crash) subjects one to an endless shower of up-sell ads. If the manufactured goods were free, these ads would be check. In the case of a manufactured goods that was purchased they most indeed are not.My touch is that Perceive was once a good company and had a good manufactured goods -- I have been using it for 10 years. It has steadily gotten worse and worse due to greed and mismanagement. I have stuck with it just since of inertia but I'm scared it is time to move on....
- H. M. Levy "Mike"
I must have stayed on my old version of windows xp. This is slow and glitchy on Windows 8.1, software keeps freezing and crashing. I will ever give Intuit another cent of mine in the possibility. They are the largest crooks in the software business, and make Microsoft look like Saints.Intuit forces you to upgrade every three being in order not to lose features you already had. This is the equivalent of if you had a GE fridge, and after three being, they purposely shut rancid ice maker so you have to buy a new fridge.Thumbs down to Intuits business develop
- EDLEE321
I had extremely bad overall experiences including in cooperation Quickbooks and Sage/Peachtree. Surely these aren't the only two small business accounting/payroll providers out there. If so, the market is overdue some new competition. Anyone found a company that doesn't use extortionate billing tactics while providing abismal customer service? Please comment if you have. It looks like there are many of us looking for a decent company to deal including.
- Peter Mccann
I called the digit including the intention of they had agreed pro help flush even if it was the constant digit i had called and it modest hanging up on me. so anyhow I everlastingly got in in tears including the aptly broadcast in this vicinity an hour and a half into it. spar to in this vicinity 2 additional departments and everlastingly came to a close including the intention of 2012 doesn't bring about including windows 8. so I had to hold 2014 they exciting me 179.00. so including including the intention of I was owing to the download the superintendent water supply-informed me here was a tiny fee of 180.00 all bonus time. in curve I understood categorically not. I asked to converse in to his superintendent was on call a additional 25 outline and at that calculate they hung up on me. at that calculate called in trade ended again waited pro 20 extra outline to have a discussion to his superintendent ended again. needless to display they hung up on me ended again. called in trade ended again..... everlastingly got a name's superintendent and had to be inflicted including them confidence me. I really reconcile they be inflicted including enthusiasm cards and as they pocket reflect it over of a speech on including the intention of they breed a indigent rejoinder not admit what you understood or your desires the lone superintendent is ETMNL0373. HORRIBLE EXPERINCE English is a following foreign language pro this companionship. atrophied 4 hours of my calculate to get on to additional than enraged. NO MY ISSUE WAS NOT RESOLVED if you can dodge approve of a additional manufactured goods
- Jerzeygirl0
I am a long time Get faster user of over a dozen years and a loyal Perceive customer. I've amassed 20 years of data in my Get faster gather in a line. Under the advice of my CPA I've decided to move over to Quickbooks as a replacement for.Quickbooks advertises it is competent of importing starting Get faster, however it is not.I'm running the most recent translation of Get faster (2013), so you'd figure this is a use case they would have tested before making such a claim. When I use the conversion utility in QB, it tells me that my gather in a line is too old and I need to run an external conversion utility first. It points me to a webpage. When I go to the webpage, it has me download the converter for the translation of QB (2014). However that utility errors made known divulging me I'm running a pre-release translation of Get faster 2014 (for which I am not! I'm running their latest 2013). On a draw up, I suspected the webpage was wrong and I was supposed to download the converter that corresponded to the translation of get faster, not quickbooks. When using the 2013 QB converter, it completed the conversion lacking error.However, QB subdue did not accept the gather in a line and it pointed me back at the webpage.Upon contacting support (on Oct 3rd, 7pm PST), I was by the automated attendant the wait time was 45 mins!!!). Fortunately my call was answered in about 20 mins. So expect poor customer service response times with their support. I was told by the support person that I needed to send my gather in a line into a conversion team for processing. I laughed at them. The whole point of running desktop accounting software as a replacement for of the online translation is because I do not entrust my data floating almost on some random server. Get faster files contain tab numbers, credit card numbers, bank info and other highly insightful information. Especially with an American company under the jurisdiction of the NSA and FISA courts. While they may all "try" to secure my data, I don't need a rascal employee or contractor like E. Snowden working for either Perceive or the govt to walk off with my data on a USB drive. Fix the converter Perceive!So in summary:1. QB does not import starting the latest translation of Get faster as they claim they do. FAIL.2. Support webpage the application points to is inexact. It should catalog Get faster versions, not QB versions (http://support.quickbooks.perceive.com/Support/Articles/HOW16287) FAIL.3. Customer support is a godawful wait. FAIL.4. Perceive tells me the single way to use the product is if I send them my most insightful information -- defeating the whole purpose of desktop vs cloud software. FAIL.I plan to restore this shortly.
- AKCh
Ok Manufactured goods - Terrible customer service. Today our companionship purchased Quickbooks Pro 2014 and have been trying to get it installed for the past 6 hours. With costs 1 hour on here customer help leaf and subsequent all troubleshooting proposition, which disastrous, we called the companionship and were on hold for 2 hours. We were then assisted by a expressive. We gave the expressive lobby to our computers. With 30 minutes, he not compulsory we redownload the software, adage with the intention of is the single doable fix. With doing this it still solved not anything and single through the issue worse. We then were competent to get a customer expressive on chat fairly quickly but they would not assist and said we had to invite. We are now on hold ended again going on an bonus hour for a total of 3 hours on hold. This is the most terrible customer service I have always veteran.
- Brandon Kwwnon
I be inflicted including old QB pro our tiny bylaw steady pro numerous being. The newest translation was QB Pro 2011 w/a subscription pro enhanced payroll and care for facts. We purchased a extra accounting pad so I unbendable to upgrade to QB Pro 2014. No conundrum w/the download and my saved facts and subscriptions early the before translation transitioned smoothly. A skilled fee at this calculate on amazon and your download is saved. Also, I could maybe breathe a sigh of relief including the intention of I didn't call for to encourage QB tech help pro any mind in check over of the fact including the intention of you all admit what including the intention of's be fond of....
- desiree
I am an engineer, but not an accountant. My CPA recommended that I use Quickbooks Pro. I am positively comfortable almost computers and software. Even if, I found this software less than satisfactory. Here are the reasons: 1) It is true that the software is frequently intuitive, but not everlastingly. 2) I had purchased the PLUS selection with boundless help. Even if, the help hours are very limited. Every time I call, there is a 30-60 little wait. They don't even allow us to schedule a call back. This means we have to hold the call for a very long time. 3) there is no easy way to communicate by e-mail. 4) Some of the tech help broadcast, even if forthcoming, had very poor interaction skills. 5) austere corrections in "My Tab" profile had to be called in. There is no way to make these corrections physically. The tech help broadcast did not have the power to make any changes. So they give up the requested changes to admin. Most promises are never kept. It just does not take place. My companionship name and fundamental supporter are still wrong after 6 requests. There are two names on the supporter list, whom I have never known. No one can take out these names. 6) Quickbooks Pro does not allow you to start Purchase Instructions or debit memos, just invoices and confidence memos.This is cheating in my attitude.This portion is added on November 22.In rejoinder to my comments above, Corie from Perceive Customer Care wrote (Nov 18) to authenticate me that he is very apprehensive about my frustration and will help. After that, I have sent three uncommon e-mails to Corie signifying the time for mission. This self is NOT honest. He just goes through the shift. His words don't mean no matter what thing. There is NO FOLLOW UP - just empty words. Don't buy this manufactured goods, don't trust Perceive Customer Care ... Ashok Thakkar
- Ashok M Thakkar
Our company has been using QB for many being. We just installed the 2014 translation. Initially we had approximately installation problems. One of our staff members had to spend on the phone waiting for someone to pickup the call for 2 hours and 30 synopsis. As I am prose this assess I am waiting now 47 synopsis and counting. Someone picked up the phone after 27 synopsis and told me I need a further specialty. He transferred my call and I am subdue waiting. Who will pay for failure of bring about for so many hours. What good is a great manufactured goods if you can't get benefit. Each year we spend good money to hold the latest translation. I in person wouldn't do with the intention of except with the intention of they don't produce you support if you don't pay for the upgrades. But at that calculate - what support?It didn't use to be with the intention of way, but we are beginning to reflect in this area an alternative. It is now, BTW 54 synopsis on the phone lacking being able to speak to anyone.
- Jay Jordan
perceive are crooks you have to upgrade for E mailing each few being when my old quickbooks worked fine for what I need . you want a hundred dollars I will give it to and let me keep my 2010 with e mail . but no,they want 200.00 and chat all so I have to dissipate time tiresome to map out how the new and stuck-up 2014 facility
- dennis
QuickBooks Pro 2014 [Download]
Perceive QuickBooks Pro 2014
Manufactured goods Facial appearance
- Regulate your affair finances all in one house and save time on everyday tasks
- Straightforwardly initiation invoices and deal with expenses
- Get dependable minutes for tax time
- Step-by-step set up, easy to gather and use
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